Intercom

Investment Highlights

Company Overview

Intercom produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email intercom.

Intercom’s data includes conversation history, product usage behavior, past purchases, payment details, etc.

Businesses can use these attributes to trigger personalized, automated marketing emails and in-app messages.  Intercom lets businesses create and send targeted in-app messages to customers while they are logged into their app.

Intercom has everything users need to scale conversational experiences to every customer — without overwhelming your team.

Connect with customers using scalable messaging for sales, marketing, and support. Efficiently manage customer interactions across all your channels in one place with collaborative inboxes, automated workflows, reporting, and more use customer, company, and behavioral data to help personalize and target customer interactions.

Drive customer satisfaction and faster growth with the #1 Business Messenger. A Conversational Platform. Friendly, Quick, Easy. Cancel Anytime. Easy Setup. Drive Business Growth.

Intercom helps users build customer relationships through conversational, messenger-based experiences across the customer journey.

Financials

Total Funding (as of June 2021) – US$291.8M

Last funding round (March 2018) – US$125M (Series D)

Enterprise Value US$2.15B

Team

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